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our frequently asked questions



Here are some frequently asked questions from previous guests.  If you need any help or have a query not listed, please do get in touch with us.

Q:  Do you have parking?
A:  Yes, there is free parking at Firhall.  Enough for one car per room.  We have a lockable garage for bicycles and fishing gear too.  Just let us know ahead of time and we will organise these options for you.

Q:  Do you do laundry?
A:  We do not offer a laundry service.  There is a laundrette in Grantown though.  We are also very happy to offer drying facilities for walkers with muddy and wet boots, tents etc.

Q:  Do you accommodate children and babies?
A:  Unfotunately we are an adult only bed and breakfast and cannot accommodate children of any age.  Over 18’s only for your comfort.

Q:  I have a food allergy, can you accommodate this?
A:  Absolutely!  Please do let us know in advance if you have any special dietary requirements.  We will do all we can to accommodate you and try our best to cater for guests who are vegetarian, vegan, gluten intolerant, lactose intolerant and much more.  We are unable to provide a nut-free or gluten free environment in our kitchen.

Q:  When is check-in and can we check-out later than 10.30am?
A:  Check-in is between 4:00pm and 7:00pm. Late check in can be arranged at a cost of £20 per person between 7:00pm and 10:00pm (Subject to availability). Arrivals after 10:00pm are not possible, Burt will still be charged. We cannot  accommodate for later check-out times as we need to have enough time to clean our rooms for new arrivals.

Q:  What is your policy on smoking?
A:  Smoking is not permitted anywhere inside the property, in bedrooms or public rooms. This includes e-cigarettes, ‘vape’ kits or any other form of alternative smoking apparatus. We also kindly ask that guests smoking outside the front of our property use the ashtray provided and do so well away from the building. A fee of £200 will be charged if you smoke in your bedroom or the public rooms.

Q:  Do you accept dogs?
A:  We do not accept dogs or other pets, except Guide Dogs. Please do contact us if you are bringing your guide dog.

Q:  Do you have a bar?
A:  Sadly we do not have a bar, however you are more than welcome to bring your own and we will happily supply glasses and a bottle opener for you. We have a guest lounge where you are also more than welcome to sit, drink and relax.

Q:  I have a special occasion can you help me arrange something special?
A:  We would love to make your stay even more special here at Firhall. If it’s a birthday, anniversary, engagement, honeymoon or any other celebration please do get in touch. We can organise flowers from our award winning florist ‘The Flower Box’, chocolates, birthday cakes, Scottish Highland Soap packs and much more. Simply let us know when you book and we can arrange something for you to suit any budget.

Q:  Do you do evening meals?
A:  We are unable to offer evening meals, but there are some nice places to eat here in Grantown on Spey. Take a look at our Evening Meals page for more information on places to eat here in Grantown-on-Spey.  We only ask that you don’t eat takeaway meals in your bedroom, just ask us and we will set up a table in the dining room for you to enjoy your take out.

For the full list of our terms and conditions take a look at our T&C page. If that hasn’t answered your questions then please do get in touch on our contact us page.