CALL US: 01479 873067EMAIL: relax@firhall.com

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TERMS & CONDITIONS

Direct Booking Cancellations: A valid credit/debit card is required to secure your booking and no payment will be taken until you check-out. If you book with us you agree to the following cancellation conditions. Cancellations or modifications to your original reservation made 30 days or less before your arrival will incur a 50% charge. In the event of a no show or booking reduction (on or after the arrival date) no refund will be given and the total amount for your full stay will be charged to the card provided at booking. All prices shown include taxes where appropriate.  Payment may be taken at anytime on the day of arrival using the card details provided. Bookings over Hogmanay (New Year) from 30/12/18 to the 2/01/ year require payment on the 30/09/18.  Cancellations prior to the 30/09/18 will incur no costs.  Cancellations after 30/09/18 will incur the full cost of your booking and no refunds will be given.

Booking.com, Expedia & All Third Party Agents Cancellations: A valid credit/debit card is required to secure your booking and no payment will be taken until you check-out. If you book with us you agree to the following cancellation conditions. Cancellations or modifications to your original reservation made 30 days or less before your arrival or in the event of a no show or booking reduction (on or after the arrival date) no refund will be given and the total amount for your full stay will be due.  If a card was provided at booking, the charge will be made using this card. Payment may be taken at anytime on the day of arrival using the card details provided. If invoiced the terms of payment will be due 30 days prior to arrival.   All prices shown include taxes where appropriate.  Bookings over Hogmanay (New Year) from 30/12/18 to the 2/01/ year require payment on the 30/09/18.  Cancellations prior to the 30/09/18 will incur no costs.  Cancellations after 30/09/18 will incur the full cost of your booking and no refunds will be given.

Payment methods accepted: We have a secure chip and pin reader on site and we can accept payment by cash, Visa/Mastercard/American Express credit and debit cards. We do not accept cheques or bank transfers.

Children: Firhall is an adult only bed and breakfast and so, children are not permitted to stay at any time. We do not have the facilities to accept babies or children under the age of 18 and anyone under this age will not be permitted to stay, however the cost of your full booking will still be charged should you arrive and attempt to check in with a child.

Pets: Service dogs are permitted but unfortunately we cannot accommodate any other animals.

Smoking Policy: Smoking is not permitted anywhere inside the property, we also kindly ask that guests do not smoke in the front garden either. This includes e-cigarettes, ‘vape’ kits or any other form of alternative smoking apparatus. There is a designated smoking area, please ask for details. Anyone suspected of smoking anywhere inside the property will be charged a flat rate cleaning fee of £100.00 plus any damages as laid out below, where applicable.

Tariff: We reserve the right to vary the tariff at any time.

Rooms: Whilst we endeavour to provide you with the room of your choice, we reserve the right to change room allocation to a room of the same or higher standard if required.

Damage to the property: On the rare occasion when damage occurs, by negligence or a deliberate action taken by you or those in your party, which directly or indirectly causes loss to Firhall Highland Bed and Breakfast, you agree to indemnify such losses, and that this forms part of the agreement at the time of booking. Losses include lost income, specialist expenses and the sourcing of alternative accommodation as necessary.

Food: No hot food is permitted in your room at any time. A flat rate cleaning fee of £100.00 will be charged should this condition be broken.

Check in & Check Out: Please note that check in is between 4:00pm and 7:00pm. Late check ins between 7:00pm and 10:00pm will incur an additional charge of £20 per person. Check ins after 10:00pm will not be admitted but will still be charged. Check out is between 9:00am and 10:30am on your day of departure.  Late check outs are not possible.

Luggage: For those guests who are staying at Firhall Highland Bed and Breakfast and leave their luggage with us please note you do so at your own risk. Firhall is not liable for any loss or damage.

Car Parking: There are a number of complimentary guest parking spaces at Firhall and we invite you to park your vehicles should you wish. Please note that you do so at your own risk. Firhall Highland Bed and Breakfast holds no liability for loss or damage to any vehicles on the premises.

 

By booking I hereby agree to these terms and conditions and I fully understand that any breech of them may result in accommodation being refused and the relevant charges being automatically debited from my card.